Terms and Conditions

When an order is placed, the customer accepts our Terms & Conditions. Terms & Conditions may change without prior notice. Our hours of operation are Monday through Friday, 9:00am to 5:00pm EST. You may order online anytime at www.joliza.com.

SHIPPING AND PAYMENTS:

Order processing:
You can place your order by: ordering online, emailing us at jolizaca@gmail.com or by calling {858)2499499

We accept Visa, MasterCard, American Express and Venmo for email and phone orders.   

Online orders will use PayPal. You will be directed to PayPal during checkout where you can choose to pay with your PayPal account, or if you prefer,  you can use your credit card.

Shipping charges:
We usually shop for the best freight for you and will let you know prior to shipping. You can also nominate your own freight company. All freight should be paid before order is sent out.

Shipping carriers:
We generally ship via FedEx Ground or Estes Shipping Lines.Transit time for In-Stock products is typically 3-7 business days, depending on your location from our warehouse in Fort Myers, FL.

Signature releases:
All of our products ship with full insurance. As a condition of this, most of our items require a signature on delivery. We are happy to direct your package to a local FedEx office if you are unable to accept delivery during working hours.

Damages / Defects:
Please inspect your items immediately on arrival and contact us at inf@jolizainternational.com within 48 hours of receipt to report damaged or defective shipments. Please include one or more pictures of the damage being reported.

Whether or not an item is damaged will be at our discretion. If we determine that damage was made during shipping, we will issue a Return Authorization Number and Return Label. Return Labels are valid for 15 days. If an item is returned after this time, it will be refused and the item(s) returned to the sender.

Damaged/defective merchandise will be replaced with new merchandise, a credit for a future order with us or a credit back to the original form of payment.

PRODUCT INFORMATION:
ALL JO-LIZA PRODUCTS ARE HAND MADE. VARIATIONS IN COLOR AND SIZE IS EXPECTED. THESE ARE NOT FLAWS.

Wholesale Information:

TO THE TRADE ONLY.

TO GET OUR WHOLESALE PRICE LIST, YOU MUST SEND A WRITTEN REQUEST WITH A COPY OF YOUR BUSINESS LICENSE AND COMPANY PROFILE.

PRICE LIST SUBJECT TO CHANGE.

Use this form to request our Wholesale Price information:

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Attach a copy of your Business License and your company profile here.

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