Terms and Conditions
When an order is placed, the customer accepts our Terms & Conditions. Terms & Conditions may change without prior notice. Our hours of operation are Monday through Friday, 9:00am to 5:00pm EST. You may order online anytime at www.joliza.com.
SHIPPING AND PAYMENTS:
You can place your order by: ordering online, emailing us at firstname.lastname@example.org or by calling (858)2499499
We accept Visa, MasterCard, American Express and Venmo for email and phone orders.
Online orders will use PayPal. You will be directed to PayPal during checkout where you can choose to pay with your PayPal account, or if you prefer, you can use your credit card.
We usually shop for the best freight for you and will let you know prior to shipping. You can also nominate your own freight company. All freight should be paid before order is sent out.
We generally ship via FedEx Ground or Estes Shipping Lines. Transit time for In-Stock products is typically 3-7 business days, depending on your location from our warehouse in Fort Myers, FL.
All of our products ship with full insurance. As a condition of this, most of our items require a signature on delivery. We are happy to direct your package to a local FedEx office if you are unable to accept delivery during working hours.
Damages / Defects:
Please inspect your items immediately on arrival and contact us at email@example.com within 48 hours of receipt to report damaged or defective shipments. Please include one or more pictures of the damage being reported.
Whether or not an item is damaged will be at our discretion. If we determine that damage was made during shipping, we will issue a Return Authorization Number and Return Label. Return Labels are valid for 15 days. If an item is returned after this time, it will be refused and the item(s) returned to the sender.
Damaged/defective merchandise will be replaced with new merchandise, a credit for a future order with us or a credit back to the original form of payment.
50% non-refundable deposit is required for all orders and back orders. No refunds will be done for cancelled orders.
ALL JO-LIZA PRODUCTS ARE HAND MADE. VARIATIONS IN COLOR AND SIZE IS EXPECTED. THESE ARE NOT FLAWS.